Administrative Office Hours:
Administrative office hours vary but typically they are Monday – Friday from 10am-3pm. If you call and get voicemail, please email us through our contact page. We do our best to respond to respective new clients within 48 hours, however, if you do not receive a response, please reach out again. We are a small business with minimal administrative staff. Clients are encouraged to use the client portal to make any updates or to reach out their respective therapist if they have a schedule change.
If are an existing client and have a schedule change or need to cancel an appointment, please reach out to your respective therapist.
The administrative office will observe the following holidays in 2022-2023 – these are subject to change and may be updated at any time:
- MCPS/Spring Break: April 8-18, 2022
- Memorial Day: Friday, May 27th & Monday, May 30th
- Independence Day: Friday, July 1st and Monday, July 4th
- Summer Break: July 8-15, 2022
- Summer Break: August 2022- TBD
- Labor Day: Monday Sept. 5th
- Thanksgiving: November 23-25, 2022
- Winter Break: December 23-Jan. 2, 2023
Scheduling:
We will do our best to work with you and your family to find session times that are convenient for you. Sessions are approximately 53 minutes each. Any appointments that are cancelled with less than 24 hours’ notice or no-show appointments will incur a no-show/late cancellation fee of $125. To ensure your respective therapist would be a good fit for your needs, we typically schedule a 15-30 minute phone consultation to learn more about you/child. We require all electronic paperwork to be completed and submitted through our secure client portal in order to schedule the first session. Parents of minor clients: the first session is reserved for the clinician and the parent(s).
Fees and Insurance Information:
We are currently in-network with all forms of Blue Cross Blue Shield (BCBS) and Cigna. Claims are submitted to BCBS & Cigna after your appointment. If you have another insurance company that we are not in-network with, you may have out-of-network benefits coverage where a portion of your out-of-pocket cost would be reimbursable. You would need to pay for your session costs and work with your insurance for reimbursement. We can provide you a statement/”super bill” that you can send to your insurance provider. It’s the client’s responsibility to understand their respective in-network and out-of-network benefits and make us aware of any changes or billing circumstances related to your insurance coverage and billing.